Welcome to the Ricoh UK & Ireland blog

We’re here to help you make a difference in your organisation, whether you’re tasked with challenging business targets or looking for that little bit of inspiration in the workplace.

Our business is as diverse as our clients, so you’ll find all sorts of trends and topics on the blog. But the one thing you can rely on is that our people will provide expert comment on the issues that matter most, as well as share a few tips and ideas along the way.

Latest Articles

Tips for managing your emails

Do you dread opening your email each morning? Keeping up with the demands of your inbox might be challenging, but it shouldn’t be overwhelming.  Here are some tips for you to think about and try:

Time.  Identify ideal times of the day when you can focus on checking and responding to emails, preferably not first thing in the morning, which can derail productivity. This doesn’t mean it’s the only time you can look at email during the day, just that you have allotted time for dealing with it.

Liberate. Whether it’s during a break, or the end of the day, an uncluttered inbox will make you feel better, so make it a goal to get rid of stuff you don’t need – it’s liberating.

Once. We are all guilty of scanning emails and letting them sit in our inbox for far too long. Break yourself of this habit. Once you open an email, deal with it. If you can read and respond in less than two minutes, just get it over with. If you’re not sure how to respond yet – file it.

File.  Email shouldn’t linger in your inbox. Set up a filing system that works for you and use it. Don’t make the mistake of creating too many folders – it’ll just get confusing. Three to four folders will suffice. Try a variation of “Action,” “Waiting” and “Archive” folder labels.

Simplify. Use the flagging, labelling and/or colour-coding features of your email. Colours can mean whatever you need them to, just keep it consistent. If you must keep email in your inbox, make sure you only keep the most recent message with the full thread, not each individual message on the same subject. You can also consider if it’s worth the time to change the subject line of emails you want to file or archive so the email content is clear, without having to skim it.

Search. If you know you can rely on the search function of your email to retrieve what you’re searching for, you’ll be less likely to over-save stuff that “might” be important in your inbox or overload your “keep just in case” folder.

Unsubscribe. Take a deep breath, and hit “unsubscribe” yourself from anything that’s no longer relevant to you. That golf club you belonged to five years ago still sending you update emails? Click unsubscribe and you’ll eliminate the unwanted mail, time it takes to delete it and the guilt that comes with knowing you’ll never keep up with it any-ways.

Necessary? Before you send that email or respond (again) on the same issue, ask yourself, would a phone call or visit be quicker? Or, can I table the issue and bring it up when we meet face-to-face next week? It’s so easy to just shoot off emails, so think before you hit send – no one likes an overfilled inbox.

Managing your email isn’t about what works best for everyone, it’s about finding out what works best for you.

Categories: Information Security, Innovation, Insights | Leave a comment

Is Windows XP holding your IT back?

Cast Your Mind Back. When was the last time your company migrated its operating system? Five years ago? 10 years? Just think about how technology has evolved since then.

If your business is still on Windows XP then it could be holding you back in more ways than one. For example, employees are now used to a better IT experience from their personal devices and the limitations of XP impacts their productivity but this is more than just about the consumerisation of IT.

Support for Windows XP is ending
Microsoft is ending its support for Windows XP on 8 April 2014, leaving less than 12 months before your organisation is reliant on slow, unsecure, incompatible and non-compliant IT platforms.

Most organisations are not aware of the number of applications that are running and 50% of these business applications may not be compatible with Windows 7 or 8, so the planning process for an IT move should start now.

BYOD (Bring Your Own Device), Cloud, mobile devices, Office 365, security, social networking, voice and video, document management and printing are all factors that should be considered before deciding on a move.

Workplace of the future
This is an opportunity for your organisation to make a real shift, moving into a workplace of the future for employees, customers and suppliers. With this opportunity comes planning and deployment, which can take up to a year to do properly. A discovery phase, followed by the right tools and training, are key to a successful Windows 7 or 8 migration.

A more connected business
As an organisation that understands device migration, and as a Gold Certified Microsoft Partner, Ricoh IT Services specialise in creating integrated business technology solutions to help harness today’s innovations for a smarter, faster and more connected business. The sooner you start, the sooner you reap the benefits but don’t just take our word for it – check out the IDC Whitepaper on ‘Why sticking with Windows XP is a bad idea’.

Categories: Cloud, Innovation | Leave a comment

Could your business be missing out on YouTube? Part two

Back in July I wrote a blog article to celebrate the launch of the Ricoh UK & Ireland YouTube channel. Since the launch, we have come a long way with our video marketing strategy and have now uploaded over 60 videos. The Ricoh channel is proving to be a popular online resource for many, and due to popular demand we have recently updated our channel with a wide range of short product training videos for many of our devices to answer FAQ’s.

Here at Ricoh we have certainly seen the benefits of marketing via YouTube, but if you are still unsure if YouTube is right for your business I have created an infographic of useful facts, figures and statistics to help you decide.

Could your business be missing out on YouTube [Infographic]

Categories: Business Transformation, Future Workplace, Growth Strategies, Innovation, Insights | Leave a comment

Greener Attitude. Brighter Future.

We’ve all heard about the damage to the ozone layer, the depletion of natural resources and climate change. As individuals, we have become increasingly aware of the role we play in this and have started to look for ways to reduce our carbon footprint. Recycling bins can now be seen at the front of almost every home in Ireland on bin collection day. However, what about the role of business? Are Irish and global organisations becoming more environmentally conscious? From what I heard this week at the Green Economy Forum in Croke Park, the answer is a resounding yes!

Global leaders and experts on sustainability, came together to discuss the challenges and opportunities for creating sustainable cities and the role businesses must play in achieving this.  I attended the event with our partners Digicom, who are specialists in the area of green technologies and have been advising customers, for many years now, on the most efficient and sustainable use of their IT investments.

From speaking with those attending the event, it became apparent that Irish businesses are becoming more aware of the importance of aligning business goals with environmental responsibilities. They are also beginning to realise the cost savings that can be made by implementing green policies and systems.

When we first meet with customers to discuss how they can reduce their carbon footprint, they are often surprised to hear the savings they can make. Some of our customers are reducing their print output by more than a million pages per year and thereby making large savings on print costs.

One client in particular, operating in the legal sector, has implemented a new managed document system which included downsizing a fleet of multi-functional devices, installation of energy-efficient devices and the introduction of centralised rules-based printing which encourages more duplex printing. This has resulted in a 20% cut in paper use, a saving of more than €120,000 per year, a reduction of 70% in CO2 emissions and significant savings in energy costs.

Positive change
Businesses also need to be aware of the impact their activities have on the community around them. Companies can enrich their reputation by making a positive change.  As organisations begin to see the merits of introducing more sustainable initiatives around their IT systems and policies, we expect that there will be a lot more emphasis placed on ‘going green’.

We are finding that if we put systems in place which make it easy for our customers to review their carbon emissions and related activities, they become increasingly interested in their results and improving on these.

Our @remote software provides customers with sustainability reports which track print and document performance from an environmental perspective and make it easy to visualise and record trends in CO2 savings, power usage and paper consumption in Ricoh devices. When we sit down for quarterly business meetings with customers, they are very eager to see how they are performing.

There is a large opportunity for businesses who both implement green technologies and those who are developing these technologies.

At Ricoh, we take a ‘cradle to cradle’ approach when it comes to the reuse of equipment. Our Eco-Line range of printers begins and ends in recycling. We take machines at end of life or contract, these are assessed and if acceptable are sent to our factory in Telford where they are stripped back to the carcass and rebuilt to an “as new” to the highest standards.

By taking this approach we can typically reduce the whole life environmental footprint of a machine by around 30%. We had one of these recycled machines at the Green Economy Forum this week and were inundated with queries from interested attendees.

As the Irish Rail advertisement says “We’re not there yet, but we’re getting there.” From what I heard at the event this week, there is no doubt that the green agenda will continue to grow significantly and create large opportunities for those providing green technologies. However it is the businesses who implement these technologies who will be the ultimate winners.

Categories: Sustainability | Leave a comment

The management of change

Change can be a time of exciting opportunity for some or a time of loss, disruption or threat for others. How these responses to change are managed can be the difference between surviving and thriving in business. Change is inevitable and all organisations, whether in the public or private sector, must embrace it to remain relevant.

Change can originate from external sources through technology advances, social, political or economic pressures, or it can come from a management response to a range of issues within the organisation, such as changing client needs, costs, new processes or performance. It can affect one small area or the entire organisation. Nevertheless, all change, wherever it’s from, involves everyone adopting a new mind set and behaviour.

To help organisations manage this change and succeed, they need to put a change management programme in place.

But what exactly is change management?
Change management is an approach to shifting or transitioning individuals, teams, and organisations from a current state to a desired future state. It is the journey and process aimed at helping stakeholders to accept and embrace change within their relevant areas.

Where do you start?
Take, for example, a company is looking to rationalise its print fleet in a large office environment or removing IT equipment that has been the backbone to business processes for a number of years but is now being outsourced or moved to a cloud service. This may mean a significant change in the way employees will work.

In these situations the stakeholders need to be assessed and an approach adopted so there is buy in from these people to accept the new ways of working. At Ricoh, we have qualified ‘change agents’ that have the expertise, certification and processes to influence relevant stakeholders. This means a client organisation can more easily transition from a current state to the desired future state.

Communication is key
Throughout any period of change, it is vital to communicate what the change is and why it is happening. At Ricoh we understand how important this is, so we also have a dedicated client team that can produce and promote positive communication within a customer business that will help all those involved understand what the change is and the benefits it will bring. So whether it’s helping a client undertake a large IT or Outsourcing project, we at Ricoh can work closely with the client with communication pieces to support the change .

Categories: Innovation | Leave a comment

Direct marketing and the laws of attraction

I’m getting hitched next month so I guess this is my last blog as a bachelor. Writing a wedding speech got me thinking about how people meet these days, why they’re attracted to one another and what makes them stay together. In many ways it’s like direct marketing – a tenuous link, I know, but let’s see if we can marry it up.

For direct marketing, you could say that direct mail is the traditional route to finding a customer. It’s been around the block and nowadays can be anything from a simple, targeted letter to an extravagant promotional giveaway. The investment in time and money is seen by many as providing legitimacy for marketing products and brands, but does it work?

According to a recent report by the Direct Marketing Association, direct mail response rates beat digital, with a 4.4% rate, compared to email’s average response rate of 0.12%. This may be because direct mail has gone through something of a renaissance in recent years due to a combination of new technology and good old fashioned expertise. For example, some commercial printers are acting more like marketing service providers – embracing digital print and cross-media opportunities to produce more targeted and personalised direct mail pieces.

Email marketing and the question of size
Digital marketing and email, in particular, promises endless possibilities to cast your net even wider. Email takes the traditional rules of engagement from direct mail and basically cuts to the chase, with a cost effective way of playing the numbers game. But this isn’t just the equivalent of online dating (when everything else has been exhausted, there’s always the internet). Email has the ability to combine scale with hyper-personalised content for more relevant, targeted messages to drive low cost sales. The rise of smartphones and tablets increase the opportunity further by reaching out to consumers on the move. But does size matter?

New findings out from the Econsultancy/Adestra Email Marketing Industry Census 2013 indicate that it certainly helps. Two-thirds of marketers (66%) state that email delivers an ‘excellent’ or ‘good’ return on investment (ROI), with 8% of businesses achieving more than half of their sales through this channel. This shows that despite the ever-increasing toolkits and techniques available for marketers, email still offers a strong ROI. So even if response rates may be lower as an overall percentage compared to direct mail, the ability to target more people with little extra outlay can really benefit ROI for email marketing.

Two-way communication and existing customers
Like all successful relationships, I’m told, finding a partner is one thing, keeping them is another. Communication is crucial so direct marketing should not just be seen through the eyes of customer acquisition but as part of an on-going retention strategy. Sometimes making an existing customer feel important with a well-timed offer can make all the difference. Why should all the best deals go to new customers or those threatening to switch?

Social media is adding to the communications and direct marketing mix for businesses as they try to build their brand and increase their share of voice online. Facebook, LinkedIn and Twitter – to name but a few – may be free to use but organisations need good content to sustain activity, not to mention the time of trusted employees to post and respond to instant two-way communication.

Information overload
The truth is that direct marketing is ever-changing and no one channel holds all the aces. Good planning, execution and measurement definitely increase your chances of success, as does combining methods for an integrated approach. Social media adds another layer but as personal and professional lives merge, information overload is becoming a barrier to achieving cut through in attention. Indeed, information management is seen by many as one of the next big drivers of competitive advantage.

At the end of the day customers are real people and not just numbers, so there are no guarantees in the laws of attraction. If there were, the robots would have truly taken over. No, even if you have everything going for you, lady luck has a part to play too.

Categories: Business Transformation, Data Governance, Future Workplace, Growth Strategies, Insights | Leave a comment

CR Index 2013 – the results are in…

Since my last blog back in January, people from all over the country have been eagerly awaiting the results of this year’s Corporate Responsibility (CR) Index. Today, it’s my pleasure to announce that Ricoh UK has achieved the Silver award – beating last year’s bronze at the first time of asking.

As a reminder, Ricoh’s first submission to the index was back in 2011 and the company’s performance has improved year on year. The continued success is testament to important corporate responsibility criteria such as effective stakeholder engagement, effective processes and reliable data. Ricoh has clearly demonstrated both management and performance improvement, to result in the Silver award.

Not only did Ricoh receive confirmation of this achievement, the significant increase to the overall score secured the title of being the ‘Most Improved Applicant’ for 2013. To put this achievement into perspective, out of all the questions answered as part of the submission, 72% were independently scored at 100%.

With this increased recognition in corporate responsibility, not to mention environmental credentials, the path to continuous improvement is well and truly set for Ricoh to go even one better next year. Again, watch this space…

Categories: Sustainability | Leave a comment

Can colour really change how we view the world?

On a recent trip to Rio de Janeiro, I visited Rocinha, the largest favela in Brazil. Built on a steep hillside overlooking Rio nearly 70,000 people live in the concrete and brick houses, making it one of the most populated favelas in Brazil.

Although safer than in recent years, it’s not easy to feel relaxed in a favela. It’s not like anything I’d ever seen before. The self-built houses have basic sanitation, plumbing and electricity, but I was amazed by how different it was to here in the UK.

Apparently, Michael Jackson shot his music video, ‘They don’t really care about us’ in a favela in Rio and it’s easy to understand why he chose it as the backdrop to such a powerful song.

Vibrant use of colour
Most surprisingly, and in stark contrast to the poverty, was just how vibrant parts of the favela were. Bright yellows, pink, blues, purples and greens gave the favela a surprise feeling of unity. The initial nervous feeling you have of the unknown suddenly disappears. But why? How can colour make you forget that you’re in one of the poorest areas in Rio?

I guess the bright colour of the houses and the children’s paintings plastering the walls remind you how powerful a community spirit can be, working together to make what they have better. It made me think how we use colour in our society and, indeed, business.  I’ve spoken before about how colour can inspire passion and success, and this seems appropriate with Rio as it prepares to welcome the attentions of the sporting world.

For businesses, colour forms part of strategic branding decisions and tactical marketing campaigns. But it’s more than just pretty pictures, there’s an actual science behind how colour affects human emotions – as this inforgraphic for the use of colour in retail demonstrates.

Rio has many exciting events ahead. The World Cup and Olympics are sure to bring even more colour to an already vibrant city.  I just hope that it paints Rio in the right light and shows the world how amazing this city and its people really are.

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Humans and Machines in Education [Infographic]

Categories: Business Transformation, Future Workplace, Innovation, Insights | Leave a comment

Record-breaking and versatile projector technology

Friday has come around again and like my last blog, I’d like to end the week with a look at future technologies. This time it’s an ultra-short throw projector that offers flexibility and visual possibilities to a host of environments, not just the office.

Combining a space-saving upright design with an innovative free-form mirror system, the Ricoh PJ WX4130 / PJ WX4130N brings cutting edge projector technology to the smallest spaces. What’s more, a record-breaking throw distance of just 11.7cm allows the projector to be placed just inches from the wall, ensuring that nothing comes between you and your message: no shadows; no noise; no glare. Basically, images can be displayed up to 80 inches anywhere there’s a flat surface to project upon.

A fully featured projector in its own right, it has the versatility to meet the diverse needs of any organisation in any industry, such as:

    • Business – enabling productive multimedia meetings in any open or enclosed space, from break-out areas to the smallest meeting room.  USB 2.0 also allows for PC-free presentations.
    • Education – delivering fully interactive lessons without the distraction of on-screen shadows and glare from the projector lamp. It’s also great for temporary public information displays on open days and other occasions.
    • Retail – it can grab the attention of passing shoppers with eye-catching shop window displays and advertisements. As it’s placed near to a wall, it can also be used on the shop floor to drive further sales through the display of special offers.
    • Leisure- another great feature is the ability to connect the projector to audio-visual equipment via the HDMI interface. Up to four projectors can be linked for a bigger projected area – ideal for showing live sporting events, movies and other pre-recorded content.

iPad integration with Tamago Presenter
Finally, if you’re after the flexibility to control a presentation or display with a tablet computer then the projectors work with Tamago Presenter, a free software app, that lets you use an iPad to control a presentation and share PDF documents with up to 10 other iPads.

Categories: Business Transformation, Future Workplace, Innovation | Leave a comment